General FAQs

1. What is Bloom & Bliss Cosmetics?
Bloom & Bliss is a luxury skincare brand offering high-quality, dermatologically tested products enriched with natural ingredients.

2. Are your products suitable for all skin types?
Yes, our products are carefully formulated to suit all skin types, including sensitive skin. Please check the product descriptions for more details.

3. Are your products dermatologically tested?
Yes, all our products go through rigorous testing and are dermatological approved.

4. Are Bloom & Bliss products cruelty-free?
Absolutely! We are a cruelty-free brand and do not test our products on animals.

5. Do you use parabens or sulfates in your products?
No, all our products are free from parabens, sulfates, and harmful chemicals.

6. What makes Bloom & Bliss different from other skincare brands?
We focus on luxury skincare with natural ingredients, offering dermatologically tested, cruelty-free, and chemical-free formulations designed for radiant skin.

7. Are your products made in India?
Yes! We are a proudly Made in India brand, ensuring high-quality ingredients and ethical production standards.

8. Do you offer product samples?
Currently, we do not offer samples but stay tuned for promotional offers and trial kits in the future.

9. Can I use Bloom & Bliss products if I have sensitive skin?
Yes, our products are gentle and dermatologically tested, but we recommend a patch test before use, especially if you have ultra-sensitive skin.

Orders & Payments

1. How can I place an order?
You can place an order directly on our website by selecting your desired products and proceeding to checkout.

2. What payment methods do you accept?
We accept Visa, MasterCard, UPI, Net Banking, and major digital wallets.

3. Can I modify or cancel my order after placing it?
Once an order is confirmed, modifications or cancellations are not possible. However, you may contact our support team for assistance.

4. Can I buy Bloom & Bliss products in physical stores?
Currently, we are available only online through our official website and select marketplaces.

5. 6. What should I do if my payment fails?
If your payment fails, please check your bank balance, and internet connection, or try using an alternate payment method.

7. Will I receive an invoice for my order?
Yes, an invoice is automatically sent to your registered email after purchase.

8. Do you offer Cash on Delivery (COD)?
No, currently we do not offer COD. All orders must be prepaid through secure online payments.

Shipping & Delivery

1. Do you offer nationwide shipping?
Yes, we ship all over India.

2. How long will it take for my order to be shipped?
We usually dispatch orders within 1-4 business days. However, during Mega Sale events, dispatches may take up to 7 days due to increased order volumes.

3. Can I track my order?
Yes, once your order is shipped, you will receive a tracking link via email. You can also track your order on the Track Your Order page.

4. What should I do if my order is delayed?
If your order is delayed by the courier partner, please contact their support team immediately with your order details.

5. Do you offer free shipping?
Yes, we offer free shipping on all orders.

6. What if I receive a damaged or tampered package?
If you receive a damaged or tampered shipment, do not accept the package. Kindly report the issue to contact@bloomandbliss.in within 24 hours of delivery along with images of the damaged package.

7. What should I do if my order status shows ‘Delivered’ but I haven’t received it?
If your order status is marked as ‘Delivered’ but you have not received it, please contact the courier partner.

Returns & Refunds

1. What is your return policy?
Due to hygiene reasons, we do not accept returns. However, if you receive a damaged or incorrect product, please contact us within 24 hours of delivery.

2. How do I request a refund?
If your order is eligible for a refund, please email us at contact@bloomandbliss.in with the order details and images of the product.

3. Can I return a product if I don’t like it?
No, due to hygiene reasons, we do not accept returns if the product is opened or used.

4. What should I do if I receive a damaged or wrong product?
If you receive a damaged, defective, or wrong product, email us at contact@bloomandbliss.in within 24 hours with images of the product, invoice, and inner & outer packaging, and we will assist you.

5. What conditions must be met for a successful return?
The product must be unused, in original packaging, with the invoice and batch number intact.

6. In what cases am I eligible for a full refund or exchange?
You will be eligible for a full refund or replacement if:
– The package has missing accessories.
– The product is expired.
– A wrong product was delivered.
– The product is damaged or broken upon arrival.

7. How long does it take to process a refund?
It takes 48-72 hours to review a return request and up to 10-15 days for the refund/replacement to be processed after approval.

8. When will I receive my refund?
Refunds will be processed via bank transfer or online payment method.
– Online payments: 7-10 business days.
– NEFT transfer: 3-5 business days.

9. Are there any items that cannot be returned?
Products without an invoice, damaged by improper use, or with a tampered batch number are not eligible for return.

10. Do I have to pay for return shipping?
If reverse pickup is unavailable in your location, you may need to self-ship the product. The courier cost will be reimbursed via BnB Points or direct refund.

Product-Specific FAQs

Hair Removal Foam

1. Is Bloom & Bliss Hair Removal Foam painless?
Yes! It is a gentle, pain-free alternative to waxing or shaving.

2. Can men use this product?
Yes, our Hair Removal Foam is unisex and suitable for all genders.

3. Does it cause skin irritation?
No, our formula is enriched with Turmeric, Saffron, and Lemon Oil to soothe the skin, but always patch test before use.

Retinol Cream

1. Can I use Retinol Cream daily?
Yes, use it at night and always apply sunscreen during the day.

2. Can I use it with Vitamin C?
It is best to use Vitamin C in the morning and Retinol at night for maximum effectiveness.

3. At what age should I start using Retinol?
Retinol is beneficial for all age groups starting from mid-20s onwards.

Vitamin C & Hyaluronic Acid Face Serum

1. Can I use Vitamin C Serum in my morning routine?
Yes, Vitamin C is best used in the morning with sunscreen for enhanced skin protection.

2. Will Vitamin C cause skin sensitivity?
No, but make sure to use sunscreen daily after applying it.

Coffee Scrub

1. How often should I use the Coffee Scrub?
For best results, use it 2-3 times a week to exfoliate and refresh your skin.

2. Does Coffee Scrub help with tan removal?
Yes, it exfoliates dead skin, removes tan, and enhances skin glow.

How to Use Bloom & Bliss Products?

1. Hair Removal Foam
Step 1: Apply a generous amount of foam to dry skin on the desired area.
Step 2: Leave it on for 8-10 minutes for normal hair and 10-12 minutes for coarse hair.
Step 3: Use a damp cloth or sponge to remove the foam in the opposite direction of hair growth.
Step 4: Rinse thoroughly with lukewarm water and pat dry.
Step 5: Apply a moisturizer for best results.

2. Retinol Cream
Step 1: Cleanse your face thoroughly before application.
Step 2: Take a pea-sized amount and apply it evenly on the skin.
Step 3: Gently massage until fully absorbed.
Step 4: Use it at night only and follow up with sunscreen in the morning.
Step 5: Use it 3-4 times a week initially and gradually increase frequency.

3. Vitamin C & Hyaluronic Acid Face Serum
Step 1: Wash your face with a gentle cleanser and pat dry.
Step 2: Take 2-3 drops of serum on your fingertips.
Step 3: Gently massage onto your face and neck in upward motions.
Step 4: Allow it to absorb completely before applying moisturizer.
Step 5: Use daily in the morning and follow up with sunscreen.

4. Coffee Scrub
Step 1: Wet your skin with warm water.
Step 2: Take a small amount of Coffee Scrub and gently massage in circular motions.
Step 3: Focus on dry areas like elbows, knees, and feet.
Step 4: Rinse thoroughly with lukewarm water and pat dry.
Step 5: Apply moisturizer for hydrated skin.

How to Use Bloom & Bliss Combos?

5. Glow & Renew Duo Kit (Vitamin C Face Serum + Retinol Cream)
Morning Routine:
Apply Vitamin C Face Serum after cleansing and follow up with moisturizer + sunscreen.
Night Routine:
Apply Retinol Cream on clean, dry skin and massage gently.
Always follow up with sunscreen the next morning.

6. Ultimate Skincare Trio (Face Serum, Coffee Scrub & Retinol Cream)
Morning Routine:
Exfoliate with Coffee Scrub (use 2-3 times a week).
Apply Vitamin C Face Serum and follow up with moisturizer + sunscreen.
Night Routine:
Cleanse your face and apply Retinol Cream before bed.

7. Hydration & Exfoliation Kit (Vitamin C Serum + Coffee Scrub)
Morning Routine:
Exfoliate with Coffee Scrub (2-3 times a week).
Apply Vitamin C Face Serum and follow up with moisturizer + sunscreen.
Night Routine:
Moisturize well after using the scrub to lock in hydration.

8. Anti-Ageing & Exfoliation Kit (Retinol Cream + Coffee Scrub)
Morning Routine:
Exfoliate with Coffee Scrub (2-3 times a week).
Moisturize & apply sunscreen before heading out.
Night Routine:
After cleansing, apply Retinol Cream to reduce wrinkles and fine lines.
Use sunscreen the next morning for best results.

Contact & Support

1. How can I contact Bloom & Bliss for support?
You can reach out to us via email at contact@bloomandbliss.in.

2. Do you have an affiliate or influencer program?
Yes! If you’re interested in partnering with us, visit our Affiliate Program page or email us for collaboration opportunities.